Delivery Information

Delivery:

We currently only ship to UK mainland addresses, however check back again soon as we are looking to deliver outside of the UK in the near future.

Orders placed before 13:00 hours – we guarantee to dispatch the same day UK mainland only and normally delivered the next working day (Excluding Saturday & Sunday). Lighter items are sent via Royal Mail, (First Class Recorded) or Special Delivery. Heavier items are sent via Interlink Express. All items need to be signed for. Timed and Saturday deliveries are available at an extra cost. Tracking details will be e mailed upon dispatch. You should contact us within TWO working days if you have not taken delivery or your goods by that time. We request that you correspond by e mail our e mail address info@goldstarsupplements.co.uk and not by telephoning our order lines please.

Returns Policy & Cancellations:

Goldstar Supplements Ltd make every effort to ensure that the goods ordered reach you in perfect condition and on time. In the rare event of breakages during transit, shortages or the incorrect item being sent to you should correspond by e mail our e mail address is info@goldstarsupplements.co.uk and not by telephoning our order lines please.

All return packages incur a surcharge of £5.99 in addition to the initial postage cost.

Please inform the delivery driver and make a note on the delivery documents you sign.

Notify us within 24 hours of receiving the product and supply photographs along with a description. You must also ensure that you retain the original packaging for examination by the courier in cases of missing or damaged items. Failure to do so may result in our inability to deal with your case. You are welcome to return items in original resalable condition (unopened, unused and in the original packaging) within 7 days of purchase and ask for a refund or replacement. Postage charges to return the goods to us and for us to send a replacement will be covered by yourself.

A cancellation charge of £0.50 is the standard amount banks charge and we reserve the right to deduct this amount to any refund made.

Special offer products are absolutely non returnable.